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  • What should I expect during my first appointment?
    Most patients report being nervous for their first session. This is NORMAL and to be expected. This is a big step in your recovery from disorder eating and ditching diet culture. We want you to know we are right by your side to guide you on this journey. During the first appointment, you and your dietitian will explore your past medical history, lifestyle, eating habits, diet history, relationship with food, and barriers to meeting your nutrition-related goals. The first part of the session is devoted to collecting information on your past and getting to know you, while the second part of the session is focused on education, planning, and goal setting.
  • Do I need to book a discovery call before booking an initial appointment?
    No! If you are ready to book that first appointment, there is no need to book a discovery call. The discovery call is available for those who may have additional questions about our services to ensure we are a good fit for you and your recovery needs.
  • I do not live in Illinois or Missouri. Can I still receive a telehealth visit from Branz Nutrition?
    Branz Nutrition can provide services to clients in all of Illinois and Missouri. In addition, we are licensed in Florida as well. Other states may have regulations protecting dietitians from practicing in their state if they are not licensed in that specific state. If you are unsure about your state’s laws, you can contact our office, and we will inform you if we can render services in your state.
  • Do I need a referral from my Primary Care Physician to see a Registered Dietitian?
    You typically do not need a referral from your PCP to be seen by one of our dietitians. However, if you have a medical diagnosis (eating disorder, hypertension, PCOS, heart disease, etc.) from your medical provider, please bring documentation of this to your session. This may be needed for insurance to cover your sessions.
  • What happens if I need to cancel/reschedule/can’t make my appointment?
    If you provide the office with 48 hours or more significant notice, there is NO FEE to reschedule or cancel an appointment. Our no-show policy states that if you are not present for your appointment (either virtual or in-person) within the first 10 minutes after the appointment start time, you are considered a no-show, and a $110 no-show fee will be automatically charged to your card on file. Insurance does not reimburse for any no-show/late cancellation fees.
  • Will insurance cover my nutrition counseling visits?
    Most insurance plans consider nutrition counseling a preventative service. However, some plans consider it to be a medical service. If your plan covers nutrition counseling as a PREVENTATIVE service, your visit will typically be covered at 100% with no patient responsibility. Suppose your plan covers a nutrition counseling visit as a MEDICAL service. In that case, your visit will be subject to your specialist copay, deductible, and/or coinsurance when the visit is billed to insurance. At this time, we do NOT check insurance benefits on your behalf, so you must verify what your plan does or does not cover and what your portion of the cost will be.
  • What do self-pay/out-of-network 1:1 visits entail?
    Payment will be due at the end of each visit, and your credit/debit/HSA card on file will be charged. Please inquire about our private pay rates at If we are not in network with your specific insurance plan (we take Aetna, BCBS, Cigna, and UHC), we are now offering SuperPay for Out of Network Patients. For all other insurance carriers, we offer SuperPay, a secure, HIPAA-compliant payment option powered by SuperBill, to provide you with a FREE and simple way to get reimbursed by your insurance for out-of-network services. When you pay for your sessions with SuperPay, SuperBill will automatically file and track your claims with your insurer. You will also have access to their expert customer support team for assistance with insurance benefits checks and claim denial resolution. To set up this payment method prior to your initial session, you can complete the 2-minute onboarding on the SuperBill website.
  • How often should I expect to work with a Registered Dietitian to accomplish my goals?
    Your RD will recommend a frequency based on your medical history, lifestyle habits, and personal goals, but the decision is up to you on how often you want to schedule visits.

Let's Work Together

The best way to connect, is by booking a discovery call. We make it easy with online scheduling! 


For more information, please schedule a discovery call, here.

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